The Service Engineer is tasked with implementing a great China service strategy mainly for the evolving Vytran fiber processing product lines, as well as other Thorlabs product lines. The candidate who has an understanding of the fiber industry, and fiber processing experience is preferred. Although the location of the position is in Shanghai, China, a moderate amount of travel is required.
服务工程师负责实施中国区的服务策略，这些服务主要针对我们不断更新的Vytran光纤处理产品线，也涉及Thorlabs其他产品线。理解光纤领域的知识以及具备光纤处理相关经验的候选人优先。本职位工作地点在上海，需要适当出差。
JOB RESPONSIBILITIES
职责描述
1.Mainly provides technical and engineering support to customers in Chinese Mainland of installation, maintenance, trouble shooting, sample preparation & technical support.
主要为中国大陆客户提供安装、维护、故障排除、样品制备和技术支持等服务
2.System acceptance test on customer site.
在客户现场进行系统验收测试
3.Customer call and remote support.
客户打电话求助时提供远程支持
4.Operator training at customer sites and demo lab.
在客户现场和演示实验室进行操作人员的培训
5.Generation and maintenance of relevant service documentation
撰写和维护相关服务文档
6.Gather market information during the service and feedback to responsible sales.
服务期间收集市场信息，并反馈给负责的销售
7.Execute customer return visit together with sales manager for the marketing purpose.
以营销为目的，与销售经理一起回访客户
JOB REQUIREMENTS
职位要求
1.Minimum 2 years hands-on experience operating, maintaining and servicing fiber processing equipment including splicers, cleavers, and recoaters is a plus
在光纤处理设备（包括熔接机、切割机和涂覆机）的使用、维护和服务方面具有至少2年动手经验优先
2.Prior field service experience
此前有现场服务经验
3.Direct customer relationship management experience
具备直接的客户关系管理经验
4.Proven ability to effectively communicate with colleagues at overseas divisions
具备与国外分公司同事进行有效沟通的能力
5.BS in Engineering Technology, EE, Physics
工程技术、电子工程、生物科学、物理学的学士学位
6.Ability to handle up to 25 kg boxes
能处理重达25公斤的货箱
7.Ability to think and execute tasks independently
具备独立思考、独立执行任务的能力
8.Is able to listen actively, to communicate clearly, to cope with conflicts and to initiate solutions
能够积极倾听，清楚沟通，妥善应对冲突，提供解决方案
9.Ability to resolve complex issues within functional area and/or area of expertise
能够解决工作职责和/或专业领域内的复杂问题
10.bility to develop and execute multiple priorities and approaches to meet objectives
能够制定和执行多个优先事项和方法，以达成目标
11.Is able to initiate communication, to summarize results, to drive processes
能积极沟通，总结工作结果，推动流程
12.Must be willing to travel 30% of the time
愿意30%的时间出差
13.Fluent in both written and spoken English
英文听说读写流利
Compensation and Benefits
薪酬福利
1. Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
依据个人绩效和能力提供具有市场竞争力的薪资
2. Mandatory social insurance and housing fund in accordance with PRC Laws.
根据国家规定缴纳五险一金
3. Optional supplementary medical insurance
员工可自愿选择参加高端医疗保险
4. Annual medical check-up
每年一次的健康体检
5. 10-15 days of annual leave days per calendar year
每年10至15天年假
